Terms & Conditions

Effective Date: 01 July 2026

Welcome to SOULEXA. By accessing, browsing, or purchasing from https://satkaniagarments.com, you agree to be bound by the following Terms & Conditions. These terms are designed to ensure a secure, transparent, and premium experience for all users — both within Bangladesh and internationally.

1. General Use

By using this website, you confirm that:

  • You are at least 18 years of age, or are accessing this site under the supervision of a parent or legal guardian
  • All information provided by you is accurate, current, and complete
  • You will use this platform only for lawful purposes

Any misuse, fraudulent activity, or violation of these terms may result in restricted access, order cancellation, or legal action.

2. Products & Services

SOULEXA offers a wide range of products including, but not limited to: clothing and fashion wear, skincare and personal care products, and accessories and lifestyle items.

We reserve the right to modify, discontinue, or update any product at any time, limit product quantities per order, and refuse service or cancel orders at our discretion. Product descriptions, images, and colors are presented as accurately as possible, but slight variations may occur due to device display or manufacturing differences.

3. Pricing & Payments

  • All prices are listed in Bangladeshi Taka (BDT) and may change without prior notice
  • We accept: bKash, Nagad, Rocket, and Cash on Delivery (COD) within Bangladesh. Additional international payment methods will be available upon global expansion
  • We reserve the right to correct any pricing errors at any time
  • Orders may be canceled if payment is not successfully completed
  • In case of suspicious or unauthorized transactions, SOULEXA reserves the right to cancel the order and take necessary action

4. Orders & Cancellations

Once an order is placed, it may not always be eligible for cancellation. SOULEXA reserves the right to cancel or refuse any order due to product unavailability, payment issues, suspicious activity, or incorrect pricing or system errors. Customers will be notified promptly in case of any such actions.

5. Shipping & Delivery

Delivery timelines are estimates and may vary due to external factors. SOULEXA is not liable for delays caused by courier services, customs clearance, or unforeseen circumstances. Customers are responsible for providing accurate shipping information. Please refer to our Shipping Policy for full details.

6. Returns, Refunds & Exchanges

All return and refund requests must comply with our official Refund & Return Policy. Only defective, damaged, or incorrect products are eligible. Requests must be made within 48 hours of delivery. Items must remain unused and in original condition. SOULEXA reserves the right to inspect and approve all return claims before processing.

7. Intellectual Property

All content on this website — including logos, designs, images, text, and graphics — is the exclusive property of SOULEXA and is protected under applicable intellectual property laws of Bangladesh and international copyright treaties. Unauthorized use, reproduction, or distribution is strictly prohibited and may result in legal action.

8. Limitation of Liability

SOULEXA shall not be held liable for indirect, incidental, or consequential damages; losses resulting from misuse of products; or website downtime, technical issues, or service interruptions. All services and products are provided “as is” without warranties of any kind, unless expressly stated otherwise.

9. Third-Party Links & Services

Our website may include links or integrations with third-party platforms such as payment gateways, advertising networks, or analytics tools. We are not responsible for the content, policies, or practices of these external services. We encourage you to review their respective terms and privacy policies.

10. Privacy & Data Usage

By using our platform, you also agree to our Privacy Policy regarding data collection, usage, and protection, which is incorporated into these Terms by reference.

11. Modifications to Terms

SOULEXA reserves the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice. Continued use of the website after any changes constitutes your acceptance of those updates. We encourage users to review this page periodically.

12. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the People’s Republic of Bangladesh. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

For international users: As SOULEXA expands globally, jurisdiction and applicable law may be supplemented by relevant local regulations. We are committed to compliance with internationally recognized consumer protection standards.

Brand Commitment

SOULEXA is more than a brand — it is a vision of refined, future-ready living. Built for modern individuals who refuse to compromise, SOULEXA exists at the intersection of quality, purpose, and trust.

From premium apparel to skincare and curated lifestyle accessories, every product we create reflects three unbreakable commitments:

  • Quality Without Compromise — Every product meets our premium standard, or it does not leave our doors
  • Design With Purpose — Aesthetics and function are never mutually exclusive at SOULEXA
  • Experience With Trust — Every interaction, from browsing to delivery, is built on transparency and care

We continuously evolve to meet global standards, ensuring that every SOULEXA experience feels elevated, secure, and effortlessly premium — whether you are in Dhaka or Dubai.

SOULEXA — Elevating Everyday Essentials. Defining Tomorrow’s Lifestyle.

soulexa.official@gmail.com
+880 1625-028042
https://satkaniagarments.com